Extended wait time option #1 corresponds to which action?

• A. No show
• B. Phone call
• C. Drop off
• D. Reschedule

Answer: (D)

When a visit is running longer than expected, the most effective first step is to reschedule. Offering a new appointment acknowledges the delay and gives everyone a clear plan for when the patient will be seen, which helps the client, the patient, and the clinic stay organized and reduces frustration from an open-ended wait. While a phone call can be used to update the client, it doesn’t commit to a specific time the way rescheduling does, and keeps the current day’s workflow manageable. A drop-off is a different workflow where the client isn’t staying for the visit, and a no show implies the client never arrives in the first place. So the extended wait time option #1 is best addressed by setting a new time for the appointment.